Terms of use

Data backup: The reseller is alone responsible for the backup of data stored on the system before returning the product to PNY. PNY cannot be held responsible for the loss of all or part of the data during the exchange procedure.

Contract: REGISTERING THE REQUEST WITH THE ADVANCED REPLACEMENT PROGRAM CONSTITUTES ACCEPTANCE WITHOUT RESERVATION BY THE CUSTOMER OF THE GENERAL TERMS AND CONDITIONS OF THE CONTRACT

Subject of the Advanced Replacement Program

• In order to benefit from the Advanced Replacement Program, the reseller must be part of the PNY WSI Program
• If the product fails during the period covered by the manufacturer’s warranty, an identical or equivalent replacement product is provided to the customer, subject to availability.

Exchange procedure

The replacement product is provided after the following three conditions have been fulfilled:
– The request must be registered on the PNY Partner HUB (www.pnypartnerhub.eu/)
– The proof of purchase must be supplied
– The product must be available

If the request is registered before 2:00PM, the replacement product is sent the following working day. Otherwise, it will be sent on the second business day following the day of the request.

PNY supplies the product concerned without its accessories.

The Advanced Replacement Program covers defects or malfunctions concerning the product under warranty, and does not apply to accessories that are out of warranty.

The replacement product is registered and covered in turn by the Advanced Replacement Program until the end of the period applying to the initial purchased card.

Customer’s responsibilities

• With the advance exchange request, the customer must provide the complete information enabling the procedure to start as soon as possible, and particularly the reference of the defective product, serial number, an invoice, delivery address, a contact name, a telephone number, an email address and a description of the problem encountered.
• The customer must return the defective product within a period of 10 working days following reception of the replacement product.
• The customer must return the defective item accompanied by the RMA documents received with the replacement item.
• The customer is responsible for the expenses incurred by sending the defective item.

Product damaged by user

In the case of a product which is defective or damaged by incorrect use, product modification, repair not carried out by PNY, improper installation of third-party components or any other violation of PNY’s conditions of sale, the system will be considered to have been damaged by the user. In this case, the Advanced Replacement Program does not apply.

Return period

When a defective product has not been returned within ten (10) working days following reception of the replacement product, the customer will be invoiced an amount of €100 per day of delay until a maximum amount equivalent to the last price applied for this product. This amount cannot be reimbursed unless the customer is able to produce proof of the delivery of the defective product within the stated period.

Incomplete product

If the defective product returned is incomplete, the customer must supply the missing parts within a period of five (5) working days, at the customer’s expense. If this does not take place, PNY will invoice the customer for the cost of the parts which have not been returned.

Lost or damaged consignment

If the replacement product supplied is damaged or lost, PNY will supply another replacement product to the customer and will make a claim against the transporter.

If the defective product returned is damaged or lost, the customer is required to declare this to the transporter. The customer is then invoiced an amount equivalent to the price of the product.

General Terms and Conditions

• The Advanced Replacement Program is reserved exclusively for WSI member of the PNY WSI Program.
• Supply of the replacement product is exclusively carried out in a member country of the EEC & the United Kingdom.
• The service applies to the following PNY ranges: NVIDIA Workstation Graphics Boards
• Addresses indicating PO boxes will not be accepted in the context of the advance exchange service. The customer must provide a physical address.
• PNY does not offer credit notes, credit nor upgrades.
• PNY cannot be held responsible for expenses, damage or loss of data following the use of the product.