Advanced
Replacement Program

Skip the waiting and receive your new product straight away!

Discover our early exchange access service:

This service allows you to avoid the tedious process of returning a defective product, where your valuable time may be wasted by disruption. Thus this program has the perfect equilibrium of offering you support yet the opportunity to gain time instead of to lose it.

This process is simple and hassle free. All you have to do is fill in the form. Our customer service will receive your demand and initiate the shipment of the replacement product straight away.

This program is only available for the Gold members of our Business Privilege. You are eligible to join the Business Privilege if :

  • You are a reseller
  • You are located in the following countries: Benelux, France, Germany, Italy, Spain & the United Kingdom
  • You buy our NVIDIA offers (Workstation Graphics Boards, Data Center Boards, & Virtual GPU Software)
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Advanced replacement Program PNY

Advanced replacement Program Benefits

PNY is committed to providing unparalleled service and support to our distribution partners. Discover below what using this service could really mean to your business.

Don’t Waste time

A defective product is no excuse for major delays in your projects. Receive your new product quickly and skip the wait.

Great Customer Service

We are here to assist you in anyway. This program is another way of helping you and supporting our loyal customers.

Business Privilege Gold Member

Get other advantages such as exclusive marketing support, unique benefits, & more rewards when you are a Gold member of the Business Privilege!

Questions we are asked

The quality of our relationship is essential. We are committed to providing the best service and support to our distribution partners. If you have any questions please don’t hesitate to contact us at business-privilege@pny.eu

How can I ask for a free return?

You need to register to the Business Privilege and become a Business Privilege GOLD Member.
Check the ARP Terms and Conditions and see if you are eligible to make a request.
Click on the button “Request a Replacement” on this page or the link and complete the form. You will be contacted as soon as we register your request.

How long until I get my product?

If the request is registered before 2.00 pm, the replacement product is sent the following working day. Otherwise it will be sent the next working day.

Can I get access to the ARP without being registered on the Business Privilege?

In order to use the Advanced Replacement Program you need to register to our Business Privilege Plaform and become a Gold Member. Unfortunately this service is only open to our Business Privilege Gold members.

How can I become a member of the Business Privilege?

The Business Privilege program is dedicated to our distribution network. It is available to members from the following countries: Benelux, France, Germany, Italy, Spain, and the United Kingdom. It’s also available for the purchase of the following PNY offers:

  • NVIDIA Workstation Graphics Boards
  • NVIDIA Data Centers Boards
  • Virtual GPU Software

Check the Terms and Conditions of the Business Privilege.

How can I become a Gold member of the Business Privilege?

We want to value your loyalty and offer exclusive Gold advantages to our Business Privilege Partners. You can be part of our GOLD loyalty program if you meet the two qualifying conditions below:

  • Be a member of the Business Privilege program
  • Spend a minimum purchase amount of £50,000 in the previous year

More information on the GOLD Section of the Business Privilege here.

Which Products are eligible for an ARP Requests ?

The service applies to the following PNY ranges: NVIDIA Workstation Graphics Boards and NVIDIA Data Centers Boards.

Join the Business Privilege
for exclusive content

Because we want to thank our customers, we invite you to join our PNY Business Privilege program. Collect loyalty points when you shop and enjoy exclusive benefits. Gold members have exclusive advantages, so why not discover whether you are eligible or not! Click below to find out.

At PNY, collaborating with valued channel
partners is what we do.

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Request a ReplacementTerms & Conditions